How Chatbots Have Become Our Guide in Times of COVID-19?
With the outbreak of the deadly coronavirus, the desolation of shopping malls, physical social distancing, and work from home has become the new normal. Chatbots that are the results of advancements made in artificial intelligence (AI) are now being actively employed to increase customer convenience especially at a time when the majority of the world is isolating and working from home.
More and more companies are employing chatbots to replace human agents in order to bridge the gap with the customers without compromising their convenience.
How Chatbots are Helping?
The advanced AI-powered chatbots are capable of imitating humans and function accordingly. They are capable of performing various tasks; right from handling simple queries to complex situations like guiding the customers through certain processes, with equal finesse.
In a situation where employees are unable to step out from their homes, the reliance of companies on chatbots have increased and also the shift from humans to chatbots have yielded positive outputs, as these technological wonders have escalated the scalability of the companies.
The chief virtue of these AI-driven bots is their flexibility. Different business sectors have customers with different requirements. Therefore, these substitutes of humans must respond to varying needs. Fortunately, chatbots serve the purpose without fail. According to a report by Invesp, the majority of customers have utilized this particular technology for customer support. Chatbots can be easily accessed and there is no bureaucracy involved.
Moreover, chatbots have evidently been doing wonders in the beauty and fashion and travel and hospitality sectors. These sectors are concerned with providing first-rate services to their customers and thus services by chatbots have always been a preference over services by humans. Another main reason for this is that there is not even a remote chance for a chatbot to make mistakes which may bring down the reputation of the brand or the company concerned.
Chatbots Yield Universal Benefits
The promising performances of chatbots are universal that is to say everyone can benefit from their service. The efficacy of chatbots is not restricted to a certain age group only but can be beneficial to everyone irrespective of their age groups and awareness of the logistics.
Future of OLPORTAL in the Business Sector
According to a prediction, customers will strengthen their relationship with businesses without the aid of human interactions. Owing to the quality of flexibility of the OLPORTAL chatbots and given the fact that users can customize their own bots on this platform, companies can get their personalized chatbots to increase customer experience. At times, customers do not even realize that they are carrying out a conversation with a bot because the style of conversation is analogous to the kind of conversation we have with humans.
OLPORTAL, for that matter, seems promising because apart from allowing companies to design their own chatbots also known as neuro bots, it is a decentralized messenger that ensures secure conversations as there is no third party involved. Hence, integrating OLPORTAL in businesses for customer satisfaction will not only brighten the future of businesses but also of AI adoption which is by all means the technology of the future.
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